All orders ship via USPS with a choice of Standard, Priority, or Expedited Shipping. UPS in only offered via overnight shipping. Orders placed before 4pm EST typically ship same day (weekends, holidays and major sales are excluded). All orders placed after 4PM will ship the following business day (holidays and major sales are excluded).
Tide & Peak Outfitters is not responsible for packages delayed by the USPS and even with Expedited Shipping, we recommend ordering with the expectation to receive the package a day before the item is “needed”.
International shipping is not offered and due to security purposes, Tide & Peak Outfitters will not ship to International Shipping Distributors. If an order is placed using an International Distributing Address, the order will canceled.
After an order is shipped, an automated Shipping Confirmation Email will be sent to the email address provided in the order by the customer. This email will include a USPS issued Tracking Number which will update within 12 hours of receiving the email. If you do not receive the Shipping Confirmation Email within 24 hours of placing your order and it is not in your spam folder (weekends and holidays excluded), please contact us at firstname.lastname@example.org or call us at 1-855-773-7791.
Lost and Stolen Mail:
Tide & Peak Outfitters is not responsible for any packages stolen or removed from the customer’s property after the order is “Delivered” by the USPS. If the Tracking Number states the order has been “Delivered” but you have not received your package, you will need to contact your local Post Office and provide them with the tracking number. Make sure you request a Case Number for your call. If the Post Office is able to verify the package was “Lost” or “Delivered” incorrectly, contact us within 7 business days from when the Tracking Number claims the package was “Delivered” at email@example.com. If the Post Office is unable to verify the package was delivered incorrectly, Tide & Peak Outfitters will assume the order was stolen or removed from the customer's property.
Tide & Peak Outfitters will not take responsibility for missing, lost or stolen packages reported after 7 business days from the alleged “Delivery” date provided in the USPS issued Tracking Number nor will Tide & Peak Outfitters take responsibility for any lost or missing packages without a valid USPS Case Number. No exclusions will be made.
If your Tracking number has not updated after 14 business days from the time the last update was made, please contact us as: Customerservice@tideandpeakoutfitters.com. From there, we will contact the Post Office on your behalf and file a claim. Please note, Tide & Peak Outfitters is NOT responsible for delays in sorting or delivering packages after they are picked up from our facility in Atlanta.